The seller (supplier) of products is O.D. “Baklava” Sarajevo, and the buyer is a visitor of the portal www.baklava.ba and Web stores that selects at least one product, fill in an electronic order form and makes payment through one of our payment options.

PROCEDURE FOR ORDERS:

Buyer orders products via electronic order form that is properly fulfilled (all required fields) and automatically sent to the seller. Products are ordered electronically, by selecting a specific product and saving it to the basket.

After selecting the desired products, viewed the status of your basket on page Cart, and you’re happy with it, we take you to the page for payment, where you enter your shipping and billing data and choose one of the payment methods for ordered products.

On the electronic order form please give your accurate information:

name, delivery address, delivery date, delivery time, contact e-mail and phone and select a payment method:

– cash upon delivery
– payment through the online service PikPay
– payment through the online service PayPal

The product is considered to be ordered when the customer chooses the payment method, accept the terms and conditions of purchase, and in the case of payment through the online service PikPay or PayPal successfully carries out the transaction on site service, and the money is transferred into the account of  O.D. “Baklava” Sarajevo.

After we receive your the order, you will receive feedback on the email address on the status of your order. Depending on the choice of payment method, you will receive an email confirming the order, and if you choose to pay by credit card you will be redirected to the page PikPay or PayPal online payment service.

PAYMENT:

We want the customers on our site baklava.ba feel satisfied and safe in Internet shopping. Shopping on-line using PikPay or PayPal services is absolutely secure and protected by the strictest security standards, like Verified by VISA and MasterCard SecureCode. Entering debit cards data is done on a secure page PikPay or PayPal. Credit card data are not available to our system at any time.

Option Payment upon delivery allows you to pay orders upon a single delivery to the shipping address you provide.

All prices are in convertible marks (BAM or KM) with VAT included.

For delivery in the city of Sarajevo, delivery is free. Delivery option for other cities of Bosnia and Herzegovina and other countries is not available.

DELIVERY

Upon receiving the proof of payment, seller will deliver the ordered shipment during the delivery date and time specified on the form of payment. The exact time of delivery is agreed with the customer, regardless of the input time data delivery,and telephone verification before delivery orders. The seller undertakes to deliver the order to the customer within 1 day after receiving confirmation of authorization online transactions, if paid by credit card.

The products will be packaged in appropriate packaging of O.D. “Baklava”, but never the less they require attention during manipulation, because contain liquid sugar syrup. O.D. “Baklava” Sarajevo is committed to pack all products in suitable packaging, or gift packaging on request. The buyer is obliged when taking orders to check for any damage and immediately advertise them, or refuse to take delivery on which there is visible external damage.

If the buyer does not receive the ordered product, or notice of delivery in the expected time (maximum 7 days), he/she has the right to inform the seller in order to undertake the actions of finding items or to send a replacement shipment.

RETURNS

On-line order form includes the delivery of the chosen product to your shipping address after registered and / or authorized payments (depending on the method of payment).

Seller agrees to deliver the product that is correct and matches the description given on pages www.baklava.ba. The picture that illustrates the product does not represent he actual appearance of the product and the buyer can not complain on this.

In the case of technical defects or malfunction of the product, the buyer is required to complain on it within 2 days from receiving order. After complain about technical malfunction, the buyer is obliged to return the defective product after which the seller will check validity of the complaint, within 5 working days, and send the customer replacement product or refund the money paid for the purchase of products.

RETURN OF GOODS

The buyer has the right to return the goods in the following cases:

– delivery of products which ere not ordered
– delivery of products which has an error or damage that is not caused in transport.

Seller will approve the return of goods to Buyer after receipt of justified complaints by phone or in writing within 2 days from the same, with instructions for the return of products.

In cases where the return of products is not possible, the seller shall compensate the buyer the value of products purchased, that is no longer able to deliver.

For any complaints, please contact us:

Phone: 387 61909149
e-mail: info@baklava.ba

PRIVACY

O.D. “Baklava” Sarajevo is obligated to respect the anonymity and privacy of all users and customers.

Personal data of users, such as name, address, telephone number, e-mail addresses can be collected only if the user voluntarily filled forms to order and accept the conditions of purchase.

Buyer is responsible for the accuracy and completeness of the information on purchasing form on the www.baklava.ba.

O.D. “Baklava” Sarajevo will protect the confidentiality of information submitted to it and will use them exclusively for their own use. All user information is strictly confidential and are available only where such information is necessary for completing the delivery.

O.D. “Baklava” Sarajevo has the right to distribute to the user information via e-mail messages and information about their services, changes to existing services and news from their product range.

O.D. “Baklava” Sarajevo agrees that that information will not be sold nor made available to any third party without the user’s consent.

O.D. “Baklava” Sarajevo reserves the right to change these terms of use of the website at any time and will not be responsible for any consequences arising from such changes.

Any change in the privacy policy will come into force on publication on this website or when users are informed about the same.

Sarajevo, 26.06.2015.god.